Today one of my coworkers asked me to fix an issue regarding a shared printer in a local network. One of the shared printers stopped working out of the blue on his Windows 10 machine, and my first attempt to fix it was to delete the printer and install it once again. But all I got was a 0x00000709 error. In the end, it turned out to be a faulty KB5006670 Windows update that was causing the problem. Here’s how to solve this.
When trying to install a printer that is shared on another computer within the same local network, you get the 0x00000709 error message saying:
Operation could not be completed (error 0x00000709). Double check the printer name and make sure that the printer is connected to the network.
You may also get the following error when adding a new network printer via Control Panel->Hardware and Sound->Devices and Printers->Add a printer.
Windows couldn’t connect to the printer. Check the printer name and try again. If this is a network printer, make sure that the printer is turned on, and that the printer address is correct.
What Didn’t Work?
I’ve tried different things such as:
- Restarting Print Spooler service. No effect.
- Complete Network Reset. No effect.
- Reinstall and re-share the printer on the host machine. Problem remains.
Reproducing The Error
I did a fresh install of Windows 10 on a newly created virtual machine. After installation, the first thing I did was to install the printer. It worked flawlessly!
However, I have not yet updated Windows 10 to the latest version. After the update, the problem reappeared, meaning it most definitely has something to do with the latest update.
After the recreation of the problem on a clean Windows 10 VM, I removed the latest 2021-10 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5006670), and the problem disappeared.
Here’s how to remove this update:
Step by step guide on how to uninstall KB5006670 Windows update package and get rid of 0x00000709 error.
Step 1: Open Settings application
Click on the Windows menu, begin typing “settings,” and open the Settings app.
Step 2: Navigate to Updates & Security and pause the updates
Down at the bottom, click on Update & Security and Pause updates for 7 days to ensure Windows doesn’t automatically re-download and install the KB5006670 update.
Step 3: Navigate to Uninstall updates
Next, you click on View update history and then Uninstall updates
Step 4: Locate the KB5006670 update and uninstall it
Locate the KB5006670 update and click on uninstall. Please note that you may have much more updates listed here. I’m showing an example on a fresh Windows 10 installation on a virtual machine.
After removing the KB5006670 Windows 10 update and restarting the client computer, the installation of the shared printer works again.
I’m totally aware that this is not a solution per se, as it’s not recommended to cancel and pause the updates. But it’s a viable solution until Microsoft fixes this specific update.
I hope this guide helps any of you experiencing the same problem with a shared printer.
Feel free to drop a commend on how it went in your case.